Frequently Asked Questions

COVID Related Questions

  1. Is Maui open for tourists?
    Yes, Maui is open for tourists as of October 15, 2020.

  2. Do I need to get a PCR test before entering Maui?
    You need to complete the Safe Travel application and provide a negative test result up to 72 hours prior to your arrival on Maui. Take a copy of the PCR test with you, or the provided QR code. More information can be found on www.hawaiicovid19.com

  3. Do I have to be on quarantine upon arriving?
    If a Safe Travel application and negative test result are not provided upon arrival, you will have to quarantine for 14 days.

  4. Are the beaches and public areas open for visitors? Any limit?
    Yes, they are open. Maximum group size is limited to 10 people. Masks must be worn unless swimming, eating, or doing anything that will get your mask wet.

  5. Do I need to wear masks in public areas?
    Based on the county’s rules, unless you are eating, drinking, smoking or doing strenuous exercise, you need to have your mask on when you are in a public area (and that includes being on the beach sunbathing).

  6. We have made a booking but we need to reschedule because of a covid-related issue. Can we change the date?
    If a mandatory quarantine is imposed (either by the state or by testing positive within the 72-hour window), we can reschedule you up to 2 years in advance at the same rate, or we can provide a full refund.

  7. Are there any extra safety measures you are taking during Covid?
    Our vehicles are extensively disinfected after every rental. We focus on all touch points (handles, steering wheel, arm rests, and essentially all interior surfaces), as well as the interior of the tent itself. All of the camping equipment is removed, disinfected and replaced as well. Although our turnovers take much longer than they used to to complete, we take pride in cleanliness and in keeping our customers safe.

General Questions

  1. Is there a minimum age requirement to rent a vehicle?
    You need to have a valid driver’s license and be at least 21 years old. If you are under 25, you must provide your own, full-coverage insurance.

  2. I am not from the US, but i have a driver license from my country. Is that valid?
    To qualify for insurance coverage, international travelers must complete a DMV check through our booking platform, which requires an international driver’s permit (IDP), and a valid passport. The turnaround time for approval is 1-3 business days, so please submit this once your booking is confirmed to make sure you’re covered!

  3. What’s the best time of the year to visit Maui?
    Short answer: Anytime!

    Long-ish answer: It depends! It’s a little hotter in the summer, but the tradewinds often kick up around 11am and carry on through the afternoon and evening. If you want to go sailing/kitesurfing/windsurfing, summer is the time to visit. The winter is a little cooler, though, never too cold, and some areas of the island can get a little bit more rain (North Shore, Haiku, and East Maui – Hana side). However, this makes for much more dramatic waterfalls! Also, the humpback whales are only here in the winter, so if you want to get out on a boat, or watch from shore, they start showing up late November and stick around until early April.

  4. Can you recommend some spots to camp and to explore on Maui?
    We provide a list of our favorite spots upon booking confirmation.

  5. What camping gear will Zazu provide?
    You can find the detailed list here.

  6. Will you give us an instruction on how to set up the tent?
    Absolutely! Upon confirmation of your booking, you’ll get an intro message that includes a link to a video that shows how to set up the tent. If there are any questions after viewing the video, we are here for you throughout your stay via phone or email.

  7. We are a family of 5 (2 adults and 3 kids), can we fit in the tent?
    It depends. We have had families of 5 rent before. If you’ve got 3 younger kids, it would be a squeeze, but it could work. The dimensions of the floor/mattress in the tent is 96” x 72” – basically a California King plus a foot of length. If you don’t want to squeeze, we can provide you with an extra (ground) tent with another set of bedding. Also, keep in mind that the provided camping gear takes up the majority of the trunk space, so if you do want to go for it, pack lightly! 

  8. How much luggage can I bring?
    As mentioned above, majority of the trunk space is taken up by the camping gear that comes with the Jeep. You can fit a few small luggage items in the truck, but the majority of our guests use the back seat area for luggage storage.

  9. Can we make payment via credit card? Do we need to put down a rental deposit?
    Yes, we take credit and debit cards. You’ll be asked to provide one or the other when making your reservation request. Once we confirm availability, we’ll run your card for 15% of the total as a deposit. The remaining 85% will be automatically charged 7 days prior to your pick-up. Additionally, a $500 hold will be charged to your card 2 days prior to pick-up, and will be returned up to 7 days after your return.

  10. Are we required to put down a security deposit?
    Yes, a $500 security deposit will be charged to the same card used to reserve the Jeep 2 days prior to your pick-up, and will be returned up to 7 days after your return.

  11. Will you meet us at the airport? And where do we drop off the Jeep?
    We don’t typically meet in person to hand off the keys. Instead, we’ll park your Jeep in the airport parking lot just across from baggage claim ahead of time. A more specific location of the jeep will be communicated to you prior to your arrival, as well as directions for getting the key to the Jeep. We try to make the pick up and drop off experience as seamless and easy as possible. Returning is very similar, and we’ll provide more information once you’re booked!

  12. We would like to change/cancel our booking. How does this work?
    Due to COVID-19, we are extremely flexible and understand travel plans may change on a dime. If the mandatory, state-imposed, 14-day quarantine is put back into effect, and your dates overlap with the shut-down, OR if you test positive within the 72-hour window, we can reschedule you up to two years in advance at the same rate, or we can provide you a full refund. If you need to cancel for any other reason, refunds will depend on how far in advance you cancel. If you cancel 30+ days in advance to your pick-up date, we can provide a 50% refund of your 15% deposit, but if you are within 30 days, we do not provide a deposit refund (unless COVID restrictions apply, as mentioned above).